I sometimes forget that we’ve been doing what we do for 19 years. Which begs the question: how did that happen?
I’m no expert or ‘business guru’, but I’ve got an idea how we’ve survived for so long…
We always give the customer the service they need, when they need it. Really simple.
On the face of it, running an ironing service isn’t rocket science. Picking up ironing, ironing it and returning it within 48hrs – how hard can it be? Well, you’d be amazed what goes into it…
From training our ironers – teaching them how to iron a shirt, fold a fitted bottom sheet to folding a t-shirt, etc. This is in itself, an art. We take great care in ensuring that each customer gets the highest standard of ironing, each and every time they use our service. We monitor quality by surveying our customers, and before they book a collection, we ask them to review the last load of ironing.
Here’s a few statistics:
Of 1500 customer bookings surveyed:
- 996 rated our service Excellent
- 501 rated us Good
- 3 rated us Average.