The Masterplan

I thought it would be an idea to post about our ‘Masterplan’. We, like many small businesses, didn’t have a business plan when we first started out. The business sort of evolved out of an idea and went from there. However, as the years have gone by, we needed to create a plan – this business is our life now

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Yes, We CAN

I often ask myself this question, ‘where are we going?’ Our business dictates our lifestyle. So the way our business moves, grows and diversifies has a direct impact on our life. This isn’t a ‘lifestyle business’, its got a purpose, a mission, a big plan. That is where we are going. Every day we work towards our big idea… Our

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This is the day…

As a business owner, I wake up every day thinking ‘this is the day’ life will surely change. Its not a pipe dream, its a mission. No, I’m not talking about becoming mega rich or famous. I’m just talking about making my dream come true.¬† Rather than going off on one about my hopes and dreams, I thought it better

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Scorchio…

This good old British heatwave brings with it a deluge of customer bookings. Can you imagine ironing in this weather? Whilst we’ve foreseen¬†this sudden spike in booking numbers, some areas are currently at full capacity so we are having to stagger booking dates accordingly. More recruitment needs to happen! Fortunately, it’ll only last for a few days. Or not.

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Onwards, upwards and… sideways

So, you’re in business and you sell products – its easy to ship to anywhere in the world and you can fulfil orders fast using a multitude of cost effective shipping methods. The customer gets the product they want, wherever they want it. But what about if you’re offering a service? How do you fulfil the needs of the customer

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From Zero to Full Steam Ahead

As with any small business, starting up and growing are the two challenges that many owners face. We are no different. With some experience of ‘doing business’, we had to think on our feet about how best to grow our business without compromising quality of service. From our inception, we focused on three things: Quality, Convenience, Reliability. If we could

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