0
Categories:

Frequently asked Questions:

Bookings

Question1.
How will I be notified I have a booking?
Question2.
Can I access bookings on my mobile device?
Answer:
Yes. Our AgentArea is mobile friendly and you can manage all aspects of your business from your phone. Its easy to add bookings, update bookings and send messages to your customers - very simple to use.
 

Cancellations

Question1.
What happens if you can't collect a clients' ironing?
Question2.
If a customer cancels a booking?

Collections and Deliveries

Question1.
How should I weigh the ironing?
Question2.
How should I return folded items?

Commonly asked questions before joining us

Question1.
How many hours a week will I iron?
Question2.
How long before I receive bookings?
Question3.
Do I need to buy a professional iron?
Question4.
What happens if I don't receive any bookings?
Question5.
How do I cancel my account?
Question6.
What is the likelihood of me not receiving any bookings?
Question7.
Would I, as an agent need to do any promotional work myself or would you provide me with customers?

Employment Status

Question1.
Am I employed by All Ironed Out?

Holidays

Question1.
What happens if I wish to take a holiday?

Operating Times

Question1.
What are the standard opening times?
Question2.
Do we have to work over the weekends?

Payments

Question1.
How does the customer pay All Ironed Out?
Question2.
When does the Agent get paid?
Question3.
If an Agent wants to be paid using their bank account, how does this work?
Question4.
When are the fees taken?
Question5.
What happens if a customer does not pay?
Question6.
When you collect the ironing and have weighed it, does the agent calculate the price?
Question7.
Do we supply portable chip and pin machines to agents?

Service Information

Question1.
What is the booking process from a customers' perspective?
Question2.
What is the process from an Agents' perspective?

Supplies & Ironing Equipment

Question1.
What happens when you run out of hangers, etc?

Terms & Conditions

Question1.
What are the Terms & Conditions applicable to your Agents agreement?