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Categories:

Frequently asked Questions:

Bookings

Question1.
How will I be notified I have a booking?
Question2.
Can I access bookings on my mobile device?

Cancellations

Question1.
What happens if you can't collect a clients' ironing?
Question2.
If a customer cancels a booking?

Collections and Deliveries

Question1.
How should I weigh the ironing?
Answer:
Firstly, you will need a set of luggage scales or similar scales which you can weigh up to 25kgs. Secondly, the ironing needs to be in a bag, perhaps a black bag is the easiest solution and most customers will have these at home anyway. If the customer has their ironing in a basket, this will be difficult to weigh and we suggest you ask the customer to transfer it into a bag so you can weigh it accurately.
 
Question2.
How should I return folded items?

Commonly asked questions before joining us

Question1.
How many hours a week will I iron?
Question2.
How long before I receive bookings?
Question3.
Do I need to buy a professional iron?
Question4.
What happens if I don't receive any bookings?
Question5.
How do I cancel my account?
Question6.
What is the likelihood of me not receiving any bookings?
Question7.
Would I, as an agent need to do any promotional work myself or would you provide me with customers?

Employment Status

Question1.
Am I employed by All Ironed Out?

Holidays

Question1.
What happens if I wish to take a holiday?

Operating Times

Question1.
What are the standard opening times?
Question2.
Do we have to work over the weekends?

Payments

Question1.
How does the customer pay All Ironed Out?
Question2.
When does the Agent get paid?
Question3.
If an Agent wants to be paid using their bank account, how does this work?
Question4.
When are the fees taken?
Question5.
What happens if a customer does not pay?
Question6.
When you collect the ironing and have weighed it, does the agent calculate the price?
Question7.
Do we supply portable chip and pin machines to agents?

Service Information

Question1.
What is the booking process from a customers' perspective?
Question2.
What is the process from an Agents' perspective?

Supplies & Ironing Equipment

Question1.
What happens when you run out of hangers, etc?

Terms & Conditions

Question1.
What are the Terms & Conditions applicable to your Agents agreement?