0
Categories:

Frequently asked Questions:

Cancellations

Question1.
What happens if you can't collect a clients' ironing?
Question2.
If a customer cancels a booking?

Collections and Deliveries

Question1.
How should I weigh the ironing?
Question2.
How should I return folded items?

Commonly asked questions before joining us

Question1.
How many hours a week will I iron?
Question2.
How long before I receive bookings?
Question3.
Do I need to buy a professional iron?

Employment Status

Question1.
Am I employed by All Ironed Out?

Holidays

Question1.
What happens if I wish to take a holiday?
Answer:
Please let us know at least 14 days prior to your holiday departure. We will notify your customers that you will be away and that any bookings will be handled upon your return. In some instances (where possible), we will pass the bookings on to an alternative agent to service whilst you are away.
 

Operating Times

Question1.
What are the standard opening times?
Question2.
Do we have to work over the weekends?

Payments

Question1.
How does the customer pay All Ironed Out?
Question2.
When does the Agent get paid?
Question3.
If an Agent wants to be paid using their bank account, how does this work?
Question4.
When are the fees taken?
Question5.
What happens if a customer does not pay?
Question6.
When you collect the ironing and have weighed it, does the agent calculate the price?
Question7.
Do we supply portable chip and pin machines to agents?

Service Information

Question1.
What is the booking process from a customers' perspective?
Question2.
What is the process from an Agents' perspective?

Supplies & Ironing Equipment

Question1.
What happens when you run out of hangers, etc?

Terms & Conditions

Question1.
What are the Terms & Conditions applicable to your Agents agreement?